The simple rules.

These terms apply when you use the Grocery Assistant app and delivery service, run by Zain Ahamed in Wattala, Sri Lanka. By using the app you agree to them. If you have any questions, contact us at zainahamedux@gmail.com or +94 76 386 2732.

1. The service

You make a grocery list in the app. We check it, buy the items on your behalf from shops and suppliers, and deliver them to your address at the day and time you choose. We currently deliver to Hunupitiya and Enderamulla in Wattala, between 8 am and 8 pm, and will add more areas over time.

2. Your account

• You create one account with your own mobile number and your National Identity Card (NIC) number, and choose a password. You sign in with your number or NIC and that password. Each NIC can be used for only one account.
• Keep your password private and don't share it, not even with us. We'll never ask for it; if you forget it we reset it after checking it's you, and you must choose a new one when you sign in. Tell us straight away if you think someone has.
• Give us a correct name, address and map pin so we can deliver.
• You must be 18 or older to place orders.

3. Orders and changes

• When you send your order, we verify it and may contact you about anything unclear.
• You can change or cancel your order in the app until we verify it. After that, contact us and we'll try to help.
• You can request extra items after ordering. We'll confirm them before adding them.
• We may move or cancel an order if we can't deliver, for example because of weather or an address outside our area. We'll always tell you.

4. Prices and estimates

The total shown when you order is an estimate based on recent prices. Your final bill uses the actual price we pay on the day we shop, plus the delivery fee shown on your order. If prices change a lot, we'll contact you before buying.

5. Items we can't get

If an item isn't available, we follow the choice you made when ordering: skip it, or get a similar item or another brand. You never pay for items we couldn't get. If you already paid, we refund the difference at delivery.

6. Payment

• Pay cash on delivery, or by bank transfer with the slip uploaded in the app.
• For extra items added after you paid, please pay the balance shown in the app.
• We don't collect card numbers or bank passwords in the app.

7. Delivery

Please make sure someone is home during the time slot you chose. If we can't reach you, we'll call and arrange another time.

8. Problems with an order

Check your groceries when they arrive. If something is missing, wrong or damaged, tell us within 2 days using Help on the order, WhatsApp or a call. We'll refund it or bring a replacement with your next delivery.

9. Fair use

Please don't misuse the app, place fake orders, or try to access other people's information. We may close accounts that do.

10. Our responsibility

We take care to buy good-quality items and deliver on time. Products are made by their manufacturers, so check labels for ingredients and allergens. As far as the law allows, our responsibility for an order is limited to the amount you paid for it.

11. Changes and law

We may update these terms, and we'll change the date above when we do. These terms are governed by the laws of Sri Lanka.