We're here to help.
Questions about an order, a payment or your account? Reach us the way that suits you. We usually reply within a few hours, 8 am to 8 pm.
Problem with an order?
The fastest way to sort out something with an order is from the order itself, because we see exactly which order you mean.
- Open the Orders tab and tap the order.
- Tap Help in the top right corner.
- Choose what it's about, such as a missing item, a wrong item, delivery or payment.
- Write your message. We'll reply in the same place and you'll get a notification.
I can't sign in
Sign in with your mobile number or your NIC, plus your password. Check the NIC has all its digits (and the V or X at the end for older cards). Forgot your password, number or NIC? Tap "Forgot?" on the sign-in screen to WhatsApp us. Once we've checked it's you, we'll send a temporary password, and the app will ask you to choose a new one.
How do I change my password?
Open the app, go to Profile and tap Change password. You'll need your current password.
It says my NIC is already used
Each NIC can have only one account. If you already made one, tap "Sign in" instead. If you didn't, contact us and we'll sort it out.
How do I change my address or map pin?
Go to Profile → Name & address. Change the address, move the pin onto your house and save.
Can I change or cancel my order?
Yes, until we verify it. After that, use Help on the order or call us and we'll do our best.
An item was missing or damaged
Open the order and tap Help, then choose "An item is missing" or "Damaged or poor quality". We'll refund it or bring it with your next delivery.
How do I change the app language?
Go to Profile → Language and choose English, தமிழ் or සිංහල.
How do I delete my account?
In the app, go to Profile → Delete my account. You can also ask us to do it. See Delete your account.