Account deletion
Delete your Grocery Assistant account
You can delete your account and its data at any time, from the app or by asking us.
Option 1: In the app
- Open Grocery Assistant and sign in.
- Tap the Profile tab at the bottom.
- Tap Delete my account.
- Confirm by tapping Delete. You'll be signed out straight away.
Changed your mind? Within 30 days, sign in again with the same number (or NIC) and password and tap Request my account back. We'll review it and reply in the app. After 30 days your account is erased for good.
Option 2: Ask us
If you can't open the app, send us a request from the phone number on your account:
- WhatsApp: +94 76 386 2732
- Email: zainahamedux@gmail.com, with the phone number you used to sign in.
We'll confirm it's you, then close your account within 7 days.
What gets deleted, and when
Your account is closed straight away, so it can't be used to sign in or order. 30 days later, unless you've asked us to restore it, these are erased permanently:
- Your sign-in account linked to your phone number.
- Your profile: name, delivery address, map location and language.
- Your saved list and notification token.
What we keep, and for how long
Records of orders you've already placed (items, totals, payment status and the delivery address on that order) are kept for up to 2 years for accounting and to handle questions about past deliveries, then deleted. If you'd like these deleted sooner, ask us and we'll remove them unless the law requires us to keep them.
You can also delete individual past orders yourself: in the Orders tab, swipe left on an order.